Contact Us

For any Inquiries or feedback on our products don’t hesitate to contact us! 

 

For order related issues please fill out the form below, for any other feedback or questions contact us at customerservice@brassnsassy.com.

info@brassnsassy.com

Monday – Sunday

8-5pm EST

Ask Us Anything!

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Frequently Asked Questions

How long does shipping normally take?

Standard Shipping is between 3-5 business days depending on where you live. Feel free to contact us if you need anything by a certain day.

Do you offer exchanges?

Unfortunately, at this time, we are unable to offer exchanges. You would need to submit a new order online and go through the return policy process of requesting an RA (Return Authorization) number.

Do we offer returns?

We will be happy to issue a return authorization form within 10 days of receipt of your order. Please contact customerservice@brassnsassy.com. We must receive that item back in our warehouse within 20 days of the issued return authorization form. The item must be in a new, unused condition with the original tags and packaging.